Privacy Policy

1. Introduction

This Privacy Policy explains how Renisetté collects, uses, stores and protects personal information.

For the purposes of this Privacy Policy, “Renisetté”, “we”, “us” and “our” refers to Renisetté and its related tour, concierge and event services.

We are committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

This Privacy Policy applies when you visit our website, make an enquiry, request a brochure, book a tour, attend an event, use our concierge services, communicate with us, or otherwise provide personal information to Renisetté.

2. Who We Are

Renisetté creates luxury supercar tours, bespoke European driving experiences and F1 Concierge services for private clients, collectors, corporate groups and motorsport enthusiasts.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Renisetté

Email: introductions@renisette.com

Website: www.renisette.com

Renisetté luxury supercar tour lifestyle image

3. Personal Information We May Collect

We may collect and process personal information including:

Your name

Email address

Phone number

Postal address

Date of birth

Nationality

Emergency contact details

Guest names and party details

Room and occupancy preferences

Vehicle details

Vehicle hire preferences

Driving licence or eligibility information where required

Dietary requirements, allergies or accessibility requests

Special requests or preferences

Payment method information

Booking details

Tour, itinerary and hospitality preferences

Communication history

Marketing preferences

Website usage information

Photography or video content where you have consented or where otherwise permitted

We only collect information that is relevant to the services we provide.

4. How We Collect Personal Information

We may collect personal information when you:

Submit an enquiry through our website

Request a brochure

Make a booking

Complete a booking form

Join a tour or event

Use our F1 Concierge service

Provide information about guests travelling with you

Interact with our website or social media pages

Agree to receive updates or marketing communications

Provide feedback, photographs or testimonials

We may also receive information from third parties where this is necessary to provide your booking or requested service, such as travel partners, hospitality suppliers, hotels, vehicle hire companies, event partners or concierge suppliers.

5. How We Use Your Personal Information

Supercar Tours, Grand Prix Weekends & Rare Moments

We may use your personal information to:

Respond to enquiries

Send brochures, proposals and tour information

Process bookings

Confirm guest details

Arrange accommodation, hospitality, restaurants and concierge services

Coordinate vehicle hire introductions where requested

Manage payments and invoices

Communicate important information before, during and after a tour

Provide guest support

Manage emergency contact information

Handle dietary, medical, accessibility or special requests

Deliver private, corporate or bespoke experiences

Improve our website, services and customer experience

Send relevant marketing communications where permitted

Comply with legal, tax, accounting and regulatory obligations

Protect our business, guests, suppliers and legal rights

6. Lawful Bases for Processing

We will only use your personal information where we have a lawful basis to do so.

Depending on the circumstances, we may process your information because:

It is necessary to perform a contract with you

It is necessary before entering into a contract with you

We have a legitimate business interest

You have given consent

We need to comply with a legal obligation

It is necessary to protect vital interests in an emergency

Examples of legitimate interests may include responding to enquiries, managing client relationships, improving our services, protecting our business, handling disputes and sending relevant updates to existing clients where legally permitted.

Where we rely on consent, you may withdraw your consent at any time.

7. Special Category Information

In some cases, you may provide information relating to health, medical conditions, allergies, accessibility needs or dietary requirements.

We will only use this information where necessary to support your participation, communicate requirements to relevant suppliers, protect your wellbeing, or where you have provided the information voluntarily for a specific purpose.

We will handle this information with additional care and will only share it where necessary.

8. Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services.

These may include:

Hotels

Restaurants

Hospitality providers

Event organisers

Vehicle hire providers

Transport providers

Private aviation or chauffeur providers

Concierge partners

Tour hosts and operational staff

Payment providers

IT, website and email service providers

Professional advisers

Insurance providers

Legal, accounting or regulatory bodies where required

We will only share the information needed for the relevant purpose.

Where third-party suppliers provide services directly to you, their own privacy policies and terms may also apply.

9. International Transfers

Some tours, events, suppliers and service providers may be located outside the United Kingdom.

Where we transfer personal information internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that your personal information is handled securely and lawfully.

10. Payments

We may collect payment-related information to process deposits, balances, upgrades or other charges.

Payments may be handled by banks, payment processors or other financial service providers. We do not intentionally store full card details unless this is handled securely by an authorised payment provider.

11. Marketing Communications

We may send you updates about Renisetté tours, Grand Prix weekends, private experiences, corporate tours, F1 Concierge services, stories, events or related opportunities.

We will only send marketing communications where we are legally permitted to do so.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

Even if you opt out of marketing, we may still contact you about an active enquiry, booking, payment, itinerary or service matter.

12. Photography, Video and Social Media

Renisetté tours and events may include photography, filming or social media content.

Where we intend to use identifiable images of guests in marketing, social media or publicity, we will take reasonable care to respect guest preferences and any consent choices notified to us.

If you do not wish to be photographed or filmed for promotional use, please tell us in writing before the tour and notify the Renisetté team on arrival.

13. Website, Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to understand how visitors use the site, improve performance, support security and measure marketing activity.

Cookies may collect information such as device type, browser type, pages visited, time spent on the website and general location information.

Where required, we will request your consent before using non-essential cookies.

You can usually manage or disable cookies through your browser settings.

14. How Long We Keep Personal Information

We will only keep personal information for as long as reasonably necessary.

Retention periods may vary depending on the type of information and the reason it was collected.

We may keep information for purposes including:

Managing your enquiry or booking

Providing tour or concierge services

Maintaining business records

Complying with tax, accounting or legal obligations

Handling complaints, disputes or insurance matters

Maintaining marketing preferences

Protecting our legal rights

When personal information is no longer required, we will delete it, anonymise it or securely archive it.

15. How We Protect Personal Information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission, email communication or electronic storage is completely secure. You should take care when sending sensitive information to us electronically.

16. Your Rights

Under data protection law, you may have rights in relation to your personal information.

These may include the right to:

Access the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your personal information in certain circumstances

Ask us to restrict how we use your information

Object to certain types of processing

Request transfer of your information in certain circumstances

Withdraw consent where processing is based on consent

Complain to the UK Information Commissioner’s Office

These rights may be subject to legal limitations and exemptions.

To exercise your rights, please contact us using the details in this Privacy Policy.

17. Children’s Privacy

Our services are generally intended for adults.

Where children attend a private or family experience, personal information relating to children should be provided by a parent or guardian. We will only use that information where necessary for the relevant booking, safety, hospitality or service purpose.

18. Third-Party Links

Our website may contain links to third-party websites, social media platforms, suppliers or partners.

We are not responsible for the privacy practices, content or policies of third-party websites. You should review their privacy policies before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on our website. Where changes are significant, we may take additional steps to bring them to your attention.

20. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: